Syntech Landscape Solutions – 20 YEAR ARTIFICIAL TURF WARRANTY
Syntech ensures the latest manufacturing techniques and highest quality materials are used in the production of all synthetic turf lines within our product range. The materials are guaranteed against defects in workmanship performed by Syntech accredited installers for a period of twenty years on installed products from the date of purchase.
Warranty shall not cover any defects or damage to Syntech products which derive from negligence, misuse, or abuse, vandalism, machinery, animals, fire, chemical reaction, acts of God or damage due to excessive heat, including the effect of the sun’s energy when magnified by glass or reflective surfaces. Syntech warrants that the product shall retain its tensile strength and UV sustainability. For purposes of warranty, where the original tensile strength does not decrease by more than 50%, the product will be judged to have sustained it UV stability and tensile strength.
Synthetic turf can be readily repaired or seamed. This warranty is restricted to the repair or replacement of the affected areas only. Syntech liability under this warranty is limited to the material value of the item to be repaired or replaced and shall not have any other obligation or liability in connection with any matter or thing, including without limitation, damages for personal injury or damages related to lost revenue, increased costs, downtime costs and all other indirect or consequential damages.
As with any manufactured product, there are occasional slight differences in color between dye lots. Customer understands that the finished product may have the appearance of mow lines and that this is part of the manufacturing process. Syntech cannot be held responsible for any color shading differences.
Faulty subsurface / base preparation or failures in the subsurface after installation are not covered in this warranty. Syntech endeavors to handle all warranty claims promptly and professionally. No person or party shall create any obligation or liability for Syntech and only the guarantee as expressed herein shall apply.
Warranty claims must be made in writing to Syntech within 21 days of any issue occurrence giving rise to a claim. All claims must include proof of purchase from Syntech or an accredited installer, accompanied by detailed photographs of the affected area/s.
Any decision to activate the warranty and to repair or replace any Syntech turf product, will be made at the total discretion of Syntech Landscape Solutions.
The warranty is not transferable.
*Please note – Due to the nature of usage for our commercial and sports turfs, these products are only eligible for coverage of the twenty year warranty, when installed at a residential or non commercial site. Products installed for such commercial use, will be covered under the same conditions by our 7 year manufacturers warranty.