FAQ'S

Here we answer some of the most frequently asked questions about Syntech turf and artificial grass in general, also aiming to debunk some common assumptions. If your question is not addressed here or you would like more information, please do not hesitate to contact us.

How can Syntech artificial turf be used?

Artificial grass has many useful applications. The most common uses are for lawns, swimming pool surrounds, patios and balconies. It may surprise you to know that we also install artificial grass for putting greens, playgrounds, traffic medians, indoor & outdoor sports fields, retail displays, batting cage facilities as well as tennis courts and bowls greens. We have also had customers purchase our turf for indoor playrooms, backyard chess boards, dog agility courses and more. As you can see, our synthetic turf can be used for any number of reasons, and are not limited to only outdoor purposes.

Is Syntech turf similar to indoor/outdoor carpet?

Not at all. Our synthetic grass truly resembles natural grass. Not only does Syntech turf look real, but many of our grass products feel real! The pile length ranges from 12mm to 40mm depending on the product.

Is the sun harmful to Syntech turf, will it fade?

No. We don’t use a topical UV treatment. Instead, our fibers have built-in UV Inhibitors that we mix into the fiber/yarn resin. All Syntech turf is made of the highest-quality materials and are tested in compliance of Australian regulations for your peace of mind and safety.

In rare instances, we have found that Energy Efficient Windows can cause magnified reflections that may cause synthetic turf to melt, if it is in the direct path of that reflection. The magnification from some Energy Efficient Windows is so powerful that it can melt sprinkler heads, kiddie pools, and other plastics. If you do have Energy Efficient Windows, call the manufacturer and ask them how to remedy this problem. Tinting the windows is usually sufficient.

Is synthetic grass warmer than my natural lawn?

Yes, synthetic grass is hotter than natural grass; it just doesn’t have the same natural cooling capacity. There are always trade-offs for the benefits, which include no mowing, no watering, no weeding, no chemical applications, easier dog clean up, no mud, etc. The only real trade-off is that despite treatment to provide UV protection and deflect heat from sunlight, the surface of out synthetic turf can be hotter than natural grass.

The darker green colored fiber absorbs more sun than our lighter shades of green. On really hot days, take these precautions: We recommend having at least one portion of your lawn area shaded for instant relief. If the temperature gets hot, it’s always nice to have a little relief area until it cools down again. Also, you can spray the synthetic grass with water right before you walk or play on your synthetic grass on a really hot day. Additionally, you can always wear some type of footwear. Another thing that can be done to lower heat on synthetic grass is adding a light color of approved silica sand or other infill that is light in color. Many people find that the extra heat doesn’t bother them as long as they keep moving. But, even if these precautions are not exercised, hot weather has not kept people or pets off of synthetic grass.

Complaints about surface temperature are extremely rare, but we understand people have different sensitivity levels. We just want our customers to be aware that there is a slight sacrifice to overcome the increased surface temperature, but it shouldn’t stop you from enjoying your lawn for years to come…even on hot days!

How Does Syntech turf stay in place once it is installed?

An infill material (usually sand) is brushed into the top of the grass that adds to the weight of the installed grass and acts as a ballast. Additionally, the edges are pinned down with our 120mm non-corrosive spikes which are spaced approximately 100mm apart.

How does Syntech turf affect the environment?

Syntech turf is environmentally friendly: it eliminates the need for water. It also eliminates the need for harmful chemicals that seep into the soil (fertilizers, pesticides, weed kill, etc.)

What about pets? What happens to dog urine and waste?

Dogs and Cats love our grass; they think it’s real! Dog urine is not a problem as it flushes through the turf’s drainage holes and drainage system when hosed off or when it rains. Solid waste is cleaned in the same manner as natural grass.

For heavy usage areas, such as dog kennels and doggy day care facilities, we use a different aggregate blend for the base below the artificial grass. You can also use specific deodorisation products to reduce and eliminate odours arising from urine and waste.

What happens to Syntech Turf if a dog tries to dig through it?

Although we can’t guarantee that a dog won’t claw through or peel back the edges of the turf, it’s extremely rare. Synthetic turf has been installed in thousands of residential and commercial dog runs around the world. Syntech turf is extremely durable and almost impossible to rip or tear due to our double-coated backing.

There are exceptions; we recommend putting extra border stakes around the perimeter of the dog run to discourage dogs from digging. Another option is building sub-surface composite wood border around the perimeter of the area that you can affix to the grass.

What type of maintenance should I expect with Syntech turf?

An occasional brooming to stand the grass fibers up is recommended but not necessary. Debris like leaves and twigs can be easily removed with a leaf blower. Syntech Landscape Solutions offers seasonal maintenance packages to keep your turf looking pristine throughout the year.

How is Syntech turf Installed?

Existing sod must first be removed. Next, a base is created using a special blend of crushed rock (80mm to 120mm depth), then smoothed and compacted. The artificial grass is then rolled onto the surface of the base and seamed together if necessary (turf widths are 2m and 4m.) Then the infill material is spread over the top of the grass using a fertiliser spreader and power brushed to the bottom of the artificial grass. The grass product and intended use determine the type and amount of infill. The infill can be sand or rubber crumb (or a combination of both). Installation for synthetic putting greens is similar but there are additional layers of base materials that need to be thoroughly compacted. Syntech will consult with you to ascertain the optimum preparation for your Syntech turf install.

What about drainage?

Drainage is very similar to natural grass. Syntech turf has perforated holes in the backing that allow water to drain into the blended rock base below the artificial turf. Different blends of crushed rock are used for different applications, depending on permeability needs.

How does the cost of Syntech turf compare to installing a natural lawn?

When compared to installing a sprinkler system, top soil and the price of sod, combined with frequent watering, mowing, weeding, and fertilising, the cost of synthetic grass hits a break-even point within 2 to 3 years on average. You can minimise your investment if you include landscaping rocks, mulch beds and xeriscape elements with your synthetic grass. The contrast of landscape rock with Syntech turf looks fantastic! See our inspiration boards for ideas!

Why should I choose Syntech Landscape Solutions over another artificial grass company?

Not all synthetic grass is created equal! All Syntech turfs have undergone many years of extensive research and development, including stability and wear-resistance testing. Most importantly, all Syntech products are lead-free (not all artificial grass companies can say that)! All Syntech products are fully compliant to Australian standards and regulations and we stand by our extensive warranty provisions with confidence.

How can I pay for my Syntech Landscape Solutions products?

We accept EFTPOS and direct bank transfer, as do all of our accredited stockists and installers, who depending on your location, may complete your full install on our behalf. Also, we offer financing for installation projects only.

I've heard that lead has been found in artificial grass, is there lead in Syntech turf?

There is no lead or any other heavy metals in Syntech Landscape Solutions products, through all of our ranges.

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